Production Time

Standard production time is subject to 5-7 business days. Large quantity orders or custom made awards can take several business weeks longer depending on the complexity of the order. Advising us in advance of your planned presentation date is highly recommended. We will schedule production to allow ample shipping time for you to receive your awards a few days prior to that date.

Refunds, Returns & Exchanges

All returns must be authorized and reviewed by our Customer Service Department. Please contact us at 905-670-3226 or toll free Toll-Free: 1 (800) 387-3138 for a return authorization.

We must be notified of any pending returns within 5 business days of the order due date. All return orders are subject to a 30% restocking charge and must be paid at the time of our authorization of the return.

Shipping charges, all apparel, custom awards, engraved plates, plaques, glass, acrylics and crystal awards are NON-REFUNDABLE (unless the issue was due to an error by Wilson Trophy Company). Return shipment charges are the responsibility of the sender.

NO returns are accepted for awards that are already lasered, sand blasted or sublimated on.

Pre-Production Samples

If requested, a pre-production same may be produced depending on the item chosen. Pricing and turn around time is subject to the specific award and will vary from item to item. Please call in (905-670-3226) to inquire about samples.

Inventory Availability

While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.

Rush Orders

We understand that sometimes the need for an award comes up unexpectedly. When that occurs, we are ready and willing to help you meet your deadline! In order to maintain our commitment to helping you look good, we offer a rush service at an additional cost which to to be quoted upon inquiry.

Shipping

Order value must meet the minimum free shipping of $200 or more before tax. Valid online at www.wilsontrophy.ca. Free shipping is limited to ground service within Canada with an estimated delivery time for 3-16 business days depending on location (not including production time). Tracking is not available with this service (Canada Post) and the entire order must be shipped to a single address. Does not apply to prior purchases or open orders and cannot be combined with any other offer. If a faster service is needed, it is recommended to pay for a faster delivery option (Canpar).

For all other shipments, pricing and delivery service options are subject to availability and will vary depending on location. If shipping is not required on the order, customers can simply pick up at our location 1318 Britannia Road East, L4W 1C8 Mississauga ON. 

*Free shipping is subject to review and Wilson Trophy holds the rights to not ship to certain locations within Canada. Customers will be contacted following their order placement regarding a shipment method that is available for their shipping address. Shipping to rural areas is limited* 

Pricing

All prices is in Canadian Dollars. We may be required to make periodic pricing updates on our online store and catalogue as needed.

Cancellations

All costs incurred prior to the order cancellation will be charged.

Artwork 

An art charge of $50.00/per hour will apply for any artwork that is not usable for any particular award. This would include elements such as re-drawing a logo, creating a logo/design from scratch, revising an award layout and changing any artwork after it has already been approved by the customer.

Sizes/Weights

All sizes, capacities, dimensions, etching sizes, and weights shown in the catalogue and online store are all approximate.

Privacy Policy

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at sales@wilsontrophy.ca.

At www.wilsontrophy.ca, the privacy of our visitors is of extreme importance to us. This privacy policy document outlines the types of personal information is received and collected by www.wilsontrophy.ca and how it is used.

Log Files

Like many other Web sites, www.wilsontrophy.ca makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, and number of clicks to analyze trends, administer the site, track user’s movement around the site, and gather demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies & Web Beacons

www.wilsontrophy.ca does use cookies to store information about visitors preferences, record user-specific information on which pages the user access or visit, customize Web page content based on visitors browser type or other information that the visitor sends via their browser.

These third-party ad servers or ad networks use technology to the advertisements and links that appear on www.wilsontrophy.ca send directly to your browsers. They automatically receive your IP address when this occurs. Other technologies (such as cookies, JavaScript, or Web Beacons) may also be used by the third-party ad networks to measure the effectiveness of their advertisements and / or to personalize the advertising content that you see.

www.wilsontrophy.ca has no access to or control over these cookies that are used by third-party advertisers.

You should consult the respective privacy policies of these third-party ad servers for more detailed information on their practices as well as for instructions about how to opt-out of certain practices. www.wilsontrophy.ca‘s privacy policy does not apply to, and we cannot control the activities of, such other advertisers or websites.

If you wish to disable cookies, you may do so through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites.